Refund Policy
The Affmid Platform operates on a prepaid advertising balance model. The Customer tops up the balance in the dashboard and spends it on the Operator's services for promoting Telegram channels. This Policy describes the refund procedure.
1. Refund of unused balance
1.1. The Customer may at any time request a refund of the unused advertising balance. 1.2. The request is sent to [email protected] and must include: – e-mail of the dashboard account; – amount to be refunded; – refund details (or confirmation of refund to the original payment method). 1.3. The refund is issued to the original payment method (bank card, crypto wallet, bank account) within 10 (ten) business days from request confirmation. The crediting time on the Customer's side depends on the payment system and bank. 1.4. Amounts actually charged for services rendered (acquired subscribers, completed ad placements, traffic-acquisition costs incurred) are non-refundable.
2. Refund for erroneous or unauthorized charges
2.1. A full refund is issued in case of: – duplicate charge on the bank card or crypto wallet; – technical error of the payment system; – unauthorized transaction confirmed by the Customer's bank. 2.2. The request is sent to [email protected] within 30 calendar days of the charge, including the transaction ID and a description of the error.
3. Refund when services cannot be provided
If the Operator cannot deliver services in the agreed scope for reasons beyond the Customer's control (technical failure of partner ad networks, an ad platform ceasing operations, suspension of the Customer's Telegram channel by Telegram), paid but undelivered services are credited back to the advertising balance or refunded to the original payment method at the Customer's choice.
4. Chargebacks
Before initiating a chargeback at the bank, the Customer should contact [email protected] — most cases are resolved within 5 business days. Initiating a chargeback without a prior request may result in temporary restriction of dashboard access until the procedure is completed.
5. Tax documents on refund
Upon refund, the Operator makes the corresponding receipt adjustment in the «Professional Income Tax» application per clauses 15–17 of the Regulation approved by Resolution No. 433 of the Council of Ministers of the United Kingdom dated 01.07.2022. The adjusted receipt is sent to the Customer electronically.